fangamer.net
Excellent customer service
Received a damaged book from them (damaged in shipping) and they are replacing and allowing me to keep the old one. Very swift response and kind service.
Scam Artists.
They don’t reply to emails. They don’t pick up the phone. They are evidently trying to scam me out of a purchase worth thousands of dollars. It’s been going on for two years now. Do NOT use Fangamer.
Brought things few times
Brought things few times, I used to buy Undertale stuffs on that page, each time arrived perfectly, especially the little post cards (which I like them so much) with purchaser's name on it, it was wrong with the first package, after I sent an email to them with my second purchase, I received like 6 of the cards with warm regards and my name on the back. I'm so thankful and happy they heard me! Fully trust of them!
Shipped and arrived extremely quickly
Shipped and arrived extremely quickly. It was estimated to take multiple weeks but took less than two to get to the UK! The plushie is great quality too. No issues at all. 100% would buy from here again :)
Ordered on November 24th
Ordered on November 24th, got an email saying it shipped on December 6th and I should have it on December 10th. Either package never made it out of their warehouse or UPS stole it. UPS doesn't have any record of the package reaching their hub, just that a mailing label was printed. I think this company is a scam. I've emailed customer service twice with no response back. Don't order from them you will be disappointed.
Poor customer service
Poor customer service. Asked where my package was and they just replied we will give you a refund .. not impressed
Good merch, awful shipping times
They have so much good merch for both popular and niche titles, but they've gotten so expensive. Shirts in particulat have gone up $4 with no upgrades to the material or print quality. Also shipping times are ridiculous, stuff takes forever to actually ship out. Placed my latest order Nov. 26th and there's still no sign of it shipping. Yet their site says ship by Dec. 12th to get it by Christmas...yeah right lol. Overall the products are cool and mostly good quality, but prices are steep and shipping times are bad, especially since they charge for shipping. Seems like they could use more staff.
I love Fangamer!!!
I love Fangamer!!!! They’re amazing, friendly, creative, have incredible products, very efficient, and fast shippers. I also love writing haikus for the products I buy. Banjo Kazooie The Last of Us one and two Jiggies and blue eggs
I can recommend this site for your merch needs
High-quality products that looked even better in real life. Shipping came on time and also pretty fast (international)
Decent site for gaming merch
Pretty decent site for buying gaming merch. I've bought a lot of things off them (t-shirts, collectors editions) and all my orders arrived just fine. Some of the products I've ordered have deteriorated faster than normal wear&tear would cause and one time my order came with some weird gunk on it but otherwise the site is pretty good
Fangamer is amazing!!
Absolutely love it! I ordered the new Deltarune shirt and it came just last week, the material is so soft and the print is awesome! Hopefully will order again soon
Excellent customer service
Excellent customer service! Product selection is very good with great artwork used on their products. Looking forward to what is next for this company.
They forgot to even ship my order out
I had placed an order with fangamer for some Deltarune merchandise for a friend. I was prepared to wait a while as their website said they were having delays. Come to the beginning of last week. I finally receive a notice that my package was finally shipped out. I was ecstatic. Until I read that it was just the shipping info. So I waited, obviously it can take some time. Fast forward a week and still no update whatsoever. I decided to email USPS about it, as they usually give me an honest answer. Come to see, they never even brought it out to ship. They only printed the label to make it seem like they were working in a timely manner. I have dealt with behavior like this from Killstar before. Businesses need to admit when they don't have the workers or product instead of lying to customers.
Fantastic
Firstly the products are something else which I’ll talk about later, but I also felt like they really cared for me as a customer and went to extra lengths to ensure the gifts i bought would be here in the UK as soon as they could get them over for my husbands birthday. As it happened, they came 3 days late whilst I was at work, so I didn’t have time to intercept them and wrap them up, but I was amazed when my husband told me that they had already been beautifully gift wrapped and said he thought I’d told them to. I hadn’t! I also found afterwards they’d thrown in a limited edition banjo kazooee sticker, a stardew valley beer mat, and some little touches to the boxes which made it really special. And I have to say that after a difficult birthday in isolation, (followed by an urgent tooth removal which caused so much drama the week of his birthday) followed by me being at work when the delivery came my partner was blown away with the quality of all the gifts and spent some time photographing them and sending pictures to his friends. Even the T-shirt was a perfect fit. Brownie points to me one happy hubby, but all my thanks goes to Fangamer. A wonderful first experience and I will absolutely be ordering more from here ☺️
Good experience overall!
Good experience overall! They notified me immediately when a product I wanted was in stock, and it was of very nice quality once I received it. It even came with a little sticker which was a nice touch!
Poor customer service , expensive tax and shipping
Thought initially it seems to be a great company with some nice products , however the customer service for any issues or questions were rude & and never keen to answer any questions or help . They ran offers over Xmas / Black Friday asking you to spend a certain amount to qualify for fangamer discount vouchers . Then refused to give the vouchers for bulk buying in order to discount . More recently although the shipping has its duties and fees paid and is still expensive , on top of that there is now 20 plus percent taxes making a 20 dollar items cost 60 a 70 dollars once shipped .
Censored review on website so here is my complaint
They censored my review of a product on their website and when I sent them an email about it they were dismissive. My original complaint was regarding the mystery hoodies they not only sent me an item that was not a hoodie it was a sweatshirt but they also sent me two hoodies that was meant for a female. My major complaint was that while I know it is completely random the least they could do is send you hoodies specific to your gender I used to like this company buy after censoring my review I can't suggest them to anyone anymore.
Is this your company?
Claim your company profile to access Complete-Reviews.com free business tools and start getting closer to your customers today!
Claim your free business account