ktperformance.net

Thanks for the great feedback Mark!

Gary, I'm extremely confused of the issue with your order and why you feel it did not meet expectations. You placed your order on Thursday 10/14 at 6:10pm (our hours are 9am-6pm). When you placed your order for the $41 part, you elected the "FREE Ground Shipping" option. Your order was processed the next morning, 10/15 at 9:28am. The order was shipped out that same day and the tracking information was sent to you. Your order then arrived to you on the very next business day, Monday 10/18 at 11:21am. • Your order was placed after hours on Thursday thus making it a order for Friday morning. • Your order was processed and shipped on Friday • Your item arrive the morning of the next business day • You elected the "FREE Ground Shipping" which shows it might take up to 5+ business days So when the facts are laid out, your FREE shipping was delivered to you the next business day. So I'm still confused on what delivery you thought you were receiving as you should have been extremely happy with your FREE Next Day AM Delivery. -BYH

Diana, I would just like to put some facts along with your review so that people can get a better understanding of the full issue you had. Your son placed an order for a suspension kit. 5-6 months after the purchase you called to see if it could be returned as his truck was broke down and he did not have the money to fix it. We advised that while it was outside of the 30 days return window that is clearly listed in our return policy, we would still see if there was something that we could do for you. We reached out to the manufacturer to see if they would take the part and they stated that it was outside of their 90 day return window and that they could not take the item back. You then became very upset with our staff threatening them and cussing at them. I'll be happy to share the phone recording with you in case your memory of the call differs from that. All said and done, it was way outside of our return policy guidelines and we still tried to help but it was too long after the purchase to setup a return. While we are sorry that your son doesn't have the money to repair his truck, the fact that he decided to purchase a lift kit that he still had not installed after 5-6 months is not our fault. We do wish the best for you and your family. If your son would like to call and speak with us him self (as he is the one that made the purchase), we will be happy to speak with him as well.

If you can provide your order number or zip code, I'll be happy to look into this for you and see what is going on.

Thanks for the great feedback Roger! We look forward to working with you again soon.

Customer purchased a bed liner that specifically states on our website that it is 69" long. For some reason he thought it would fit his 78" truck bed. He has called our office 11 times with most of them yelling at our customer service reps and threatening them as well as using nasty derogatory language. He also sent some extremely violent emails, but we still worked hard to get him taken care of. We have multiple call recording that he even admitted to it being his fault for ordering the wrong product. We sent the customer a return label and the customer placed a chargeback with his credit card company. We disputed the charge back because the customer was still in possession of the bed liner. The customer did finally send the liner back and we were not able to refund right away because it was tied up in PayPal do to the pending dispute that he had created earlier. It did finally clear the pending status and we refunded him on 12/4.

Thanks for the feedback Jeffrey!

Michael, I'm sorry about this issue with you order. I know that the label has already been sent and we still are planning on helping you with the return. But first I would like to lay some facts out to clear up the lies you have put out here. When placing your order, this was a special order item that was ordered directly from the manufacturer of the HUMVEE vehicles. You advised that you have the factory X-Door, soor the seal was ordered for the factory X-Door and that is what you received. The reason there was a shipping cost, is that this was a special order. Bailey could have just inflated the price to cover the cost of shipping, but he did not and charged you based off of the actual cost to keep your price low. I'm sorry for the hold times we currently have. We are extremely short staffed due to the COVID-19 crisis and working through the call load as quickly as possible. Currently our call load is 5-10 calls on hold throughout most of the day. I do show that you called us a large number of times, however most of those calls you hung-up the phone while on hold in the call que and called right back. When you do that, it places your call in the back of the line ensuring it will take longer for you to talk to someone. As far as 14 days, it has been 14 days since you placed your order. You did contact us that there was an issue until yesterday (5/28). Yesterday a shipping label was emailed to you. We have emailed it to you again today. We have done everything for you on our end we possibly can. But we will not tolerate you yelling and cussing at our staff.

Timothy, I'm sorry that you feel the need to lie in your review. We have spoken with you at least 6 times since you reached out to us. You actually got off the phone with Bailey less than 30 minutes before writing this review. Yes, the distributor did ship out the incorrect item and we are getting it picked up from you and having them send you the correct product. I am a little surprised by this review also because you have been (at least said you are) understanding of the situation in your phone conversations with Bailey, Lewis & myself. But rest assured, even after you have left this false review, we are still going to get this issue resolved for you.