satechi.net
Excellent support, good products
I bought a backlit keyboard on Amazon. The keyboard is the best I ever used, but it had an effect making it impossible to use after a few months. The support was really fast and comprehensive and ordered me a new one for free without asking to return the previous one. So excellent support, good product but not sure about the quality.
Worst ever color match and customer support
Bought a Satechi Hdd enclosure Space Grey. When I got it delivered it was more like Silver ie. way to light. I talked to Satechi support and even sent them photos. Still they thougt it was the right colour. Maybe its Apple whos got the wrong colours? I have returned the enclosure to reseller. Now looking for an alterative brand. Satechi customer support receive bottom score.
Exceptionally bad service
Ordered a simple hub adapter from Satechi because it was going to be quickest. Paid $40 for expedited shipping. Instead of shipping it to me via courier, they put it in the mail. A week later I am still waiting for the hub to arrive but it's so late I have gone to a local tech store and purchased one. Oh, and when I called I got a rude person on the phone. Don't use Satechi.
Probably the worst experience I've ever …
Probably the worst experience I've ever had with a dongle. I bought the Satechi 3.1 USB-C adapter. It worked like a charm to start off with (well, it's still flimsy as f k and isn't even spacegrey). About 3 days later it doesn't work at all. Nothing works but the charging port. I will NEVER buy anything named "Satechi" again!
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